Refund policy
Return & Refund Policy — New Finds
At New Finds, we want you to be happy with your purchase.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To qualify for a return, your item must be unused, in its original condition, with all accessories and original packaging included. Proof of purchase is required.
Change-of-Mind Returns
If you change your mind or no longer want your purchase, you may request a return within 30 days of delivery.
Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
Please contact us as soon as possible if your item arrives damaged, defective, or incorrect.
Include your order number and clear photographs of the issue.
After reviewing your request, we will arrange a replacement or refund at no additional cost to you, as appropriate.
Hygiene and Personal Care Products
For hygiene reasons, nail clippers, manicure tools, and other personal care products that have been used cannot be returned for a change of mind.
This does not affect your rights if a product arrives damaged, defective, or incorrect.
How to Request a Return
Email us at areejsaeed965@gmail.com with your order number and reason for return.
Please wait for return instructions before shipping anything back. Do not send products to the original shipping address without authorization.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.
Lost or Undelivered Packages
If your package is lost or does not arrive, contact us so we can investigate and arrange an appropriate resolution.
Contact Us
For return or refund questions, email:
areejsaeed965@gmail.com
New Finds — Customer Support